Craft is the Rilla alternative built for your whole revenue team

Rilla records reps and lets managers coach from the sidelines. Craft guides the rep in the moment, then covers the debrief, the contact center, and the follow-up while the outcome can still change.

AI agents answer and book 90%+ of calls, 24/7
Real-time coaching on every call and in-home appointment
Customers are seeing about a 31% lift in sales

Or call (929) 309-1787

Is Craft a good Rilla alternative?

Yes. Craft covers everything teams use Rilla for and coaches the rep in the moment, while the deal can still change.

AI call recordingReal-time rep coachingCustom scorecardsPost-call debriefsContact center coachingFollow-up from the home

Trusted by leading home services companies

Why Choose Craft Over Rilla?

Craft pioneered real-time coaching that guides the rep in the moment, and gives managers a live view too. It also coaches your contact center, briefs follow-up with what happened in the home, and answers questions across your whole pipeline. Rilla coaches field sales, and over 60% of your revenue rides on booking rates and rehash.

Feature-by-Feature Comparison

Feature	Craft	Rilla
In-Home Sales Coaching
Real-Time AI Coaching Rilla Live lets managers watch and coach. Craft also guides the rep in the moment, then runs post-appointment debriefs and follow-up.	Rep + manager	Manager-side only
Call Center Coaching Craft coaches your contact center agents on every call. Rilla stays in the field.		—
Context-Aware Estimate Follow-Up Uses what happened at the appointment to close every follow-up opportunity.		—
Revenue Intelligence Rilla Intelligence mines field recordings. Craft Intelligence mines the full journey, connecting the call center to the home.	Full journey	Field-data only
Lead Scoring & Rep Assignment Rilla can tell you your best rep. Craft can tell you why, and routes the right rep to the right opportunity.		—
Auto-Resume After Phone Calls Rilla stops recording when your rep takes a call. Craft picks right back up.		—
Processing Speed Coaching feedback arrives the moment the conversation ends.	Instant	10-15 min+
Offline Recording Mode Craft has had reliable offline mode. Rilla recently added it.		Just added
Custom Scorecards
Built Exclusively for Home Services Rilla serves auto repair, retail, real estate. Craft is 100% home services.		Multi-industry
Pricing	Fair & scalable with your team	$4,000+/user/year

Sources: Rilla website and public materials, July 2026. Contact us for corrections.

Watch Craft coach a live sale

Join hundreds of home services companies using Craft to book more jobs and close more sales.