Craft is a more complete AI solution that can help your team improve at every customer touchpoint, not just in the home.
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Unlike Rilla's focus only on field sales, Craft provides a complete AI coaching solution for both your call center AND field sales teams, helping you convert more leads throughout the entire customer journey.
| Feature | Craft | Rilla |
|---|---|---|
| In home sales coaching, powered by AI | ||
| Call center coaching, powered by AI | ||
| Complete CRM integration | Limited | |
| Complete customization | Scorecards, key moments, AI rules | Scorecards only |
| Offline mode for low data environments | ||
| World-leading transcript accuracy | ||
| Near-instant recording processing | ||
| Built for home services | Auto repair, retail stores, real estate, etc. | |
| Fair pricing | Significantly cheaper than Rilla | $4,000+ per person |
| Easy onboarding and adoption |
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"We switched from Rilla to Craft for better pricing, call center coaching in addition to field sales coaching, and a much better integration with ServiceTitan."
Owner
Large HVAC company in Arizona