Call center AI that sets appointments, not just answers
AI agents answer and book 24/7. Every call is scored, and your team gets guidance while the caller is on the line.
Book a DemoKatie · AI agent
Walk-in shower · answered first ring
Dana · Windows call
On call · 4:32
Live nudge to Dana
Offer today's 4:30 slot before quoting a callback.
100%
Calls scored
24/7
Coverage
7%+
Set-rate lift
Seconds
To first reply
One call, start to finish
One Saturday-night caller: answered, booked same day, scored, and coached before the next call.
Answers when your team can't
After hours, weekends, overflow, missed calls. The AI qualifies the project, books the slot, and writes it all to your CRM.
Inbound call · Walk-in shower
9:12 PM
Web lead · Windows · texted in seconds
9:47 PM
Missed call · recovered by text
10:30 PM
QA that grades the step, not the script
Intent-based scoring checks whether the agent accomplished each step of your booking process. Experienced agents with their own phrasing score fairly.
From answered to booked, on the same call
Lead score, urgency, and rep availability pick the slot while the caller is on the line. High-value leads get the same-day opening.
FAQs
Call center AI is software that answers inbound calls, qualifies callers, books appointments, and analyzes every conversation automatically. Craft adds a coaching layer: it scores 100% of calls against your booking process and guides human agents in real time, so the AI improves both the calls it takes and the calls your team takes.
Every recorded call is transcribed and graded against your booking process: greeting, needs discovery, urgency, the appointment ask, and confirmation. Craft uses intent-based scoring, so it checks whether the agent accomplished each step rather than whether they said an exact phrase. Managers get a coaching queue instead of a pile of recordings.
Yes. Craft’s AI Voice Agents answer 24/7, qualify the project, check real availability, and book the appointment directly into your calendar and CRM, including Salesforce, improveit 360, Lead Perfection, AccuLynx, and 20+ more. When a caller needs a person, the call transfers with full context.
No. The AI covers what your team cannot: after hours, weekends, overflow, and repeatable booking workflows. Your agents keep the complex, high-value conversations, with real-time guidance on every one. Teams typically redeploy time from manual QA and missed-call chasing into selling.
Most tools do one job: a voice bot, or a QA dashboard, or message sequences. Craft connects answering, booking, scoring, live coaching, and scheduling on one shared record of the customer conversation, and that context follows the lead into the in-home appointment and follow-up.
1,100,000+
customer conversations analyzed