Looking for Rilla support? Here's everything you need to know about contacting Rilla and why many customers choose alternatives with better support.
If you're trying to contact Rilla's customer support or looking for help with their sales coaching platform, you may have noticed that finding reliable support options can be challenging. This guide provides information about Rilla's available support channels and compares them with alternatives that offer more responsive customer service.
Based on our research and customer feedback, Rilla's support options are somewhat limited:
Rilla does not offer a public-facing support page or knowledge base for users to troubleshoot issues.
There is no publicly available support phone number, email address, or contact form for customers seeking assistance.
Rilla does have a FAQ page with limited information, but it's primarily focused on pre-sales questions rather than product support.
If you have signed a contract with Rilla, you will likely be assigned a contact person during onboarding, but response times may vary.
Customer reviews have highlighted difficulties in reaching Rilla support, with one review specifically mentioning: "When you try to contact support, it is impossible to get anyone unless you pretend you want to sign up."
Based on feedback from current and former Rilla customers, these are some of the most common support challenges:
Many businesses who have experienced frustrations with Rilla's support have switched to Craft AI, not only for its comprehensive sales coaching features, but also for its industry-leading customer support.
Craft's average support response time is under 1 minute, ensuring you never wait long for assistance.
Detailed knowledge base with videos and guides that walk you through every aspect of using the platform.
Every customer receives a dedicated contact person with direct phone number and email during onboarding.
Public support email and phone number available to all customers, ensuring you can always reach help.
"After struggling to get support from Rilla, switching to Craft was like night and day. Their team responds almost instantly, and they've been incredibly helpful during our onboarding and beyond."
— Operations Manager, Home Improvement Company in California
When investing in a sales coaching platform like Rilla, responsive customer support isn't just a nice-to-have—it's essential for several reasons:
While Rilla may offer sales coaching capabilities, their limited support options can create challenges for businesses seeking timely assistance. Many companies find that Craft AI not only offers more comprehensive sales coaching features but backs them with exceptional support that ensures your success.
With Craft, you gain a partner committed to your success, providing under-1-minute response times, dedicated personal contacts, and comprehensive help resources. This level of support enables you to maximize the value of your sales coaching investment and drive better results for your business.
To experience the difference that responsive support can make, schedule a demo with our team today.