Rilla Support & Customer Service
Looking for Rilla support? Here's everything you need to know about contacting Rilla and why many customers choose alternatives with better support.
If you're trying to contact Rilla's customer support or looking for help with their sales coaching platform, you may have noticed that finding reliable support options can be challenging. This guide covers Rilla's available support channels and compares them with alternatives that offer more responsive customer service.
Rilla Support Options: What's Available
Based on our research and customer feedback, Rilla's support options are somewhat limited:
Rilla Support Channels
No Public Support Page
Rilla does not offer a public-facing support page or knowledge base for users to troubleshoot issues.
No Public Support Contact Information
There is no publicly available support phone number, email address, or contact form for customers seeking assistance.
Basic FAQ Page
Rilla does have a FAQ page with limited information, but it's primarily focused on pre-sales questions rather than product support.
Account Representative (For Paying Customers)
If you have signed a contract with Rilla, you will likely be assigned a contact person during onboarding, but response times may vary.
Customer reviews have highlighted difficulties in reaching Rilla support, with one review specifically mentioning: "When you try to contact support, it is impossible to get anyone unless you pretend you want to sign up."
Common Support Issues Rilla Customers Face
Based on feedback from current and former Rilla customers, these are some of the most common support challenges:
- Difficulty reaching support representatives for technical issues
- Limited self-service troubleshooting resources
- Delayed response times for non-sales inquiries
- Challenges with product implementation and onboarding
- Lack of dedicated technical support for platform issues
Craft: A Solution with Superior Support
Many businesses who have experienced frustrations with Rilla's support have switched to Craft, both for its comprehensive sales coaching features and for its industry-leading customer support.
Craft's customer support advantages
Ultra-Fast Response Times
Craft's average support response time is under 1 minute, ensuring you never wait long for assistance.
Comprehensive Help Center
Detailed knowledge base with videos and guides that walk you through every aspect of using the platform.
Personal Contact
Every customer receives a dedicated contact person with direct phone number and email during onboarding.
Multiple Support Channels
Public support email and phone number available to all customers, ensuring you can always reach help.
Why Customer Support Matters for Sales Coaching Platforms
When investing in a sales coaching platform like Rilla, responsive customer support is essential for several reasons:
- Smooth implementation: Expert guidance ensures a seamless setup and faster time-to-value
- User adoption: Quick resolution of issues keeps your team engaged and prevents frustration
- Ongoing optimization: Support helps you continuously improve your coaching approach
- Technical troubleshooting: Fast resolution of technical issues minimizes downtime
- ROI protection: The value of your investment is directly tied to proper utilization, which good support enables
While Rilla may offer sales coaching capabilities, their limited support options can create challenges for businesses seeking timely assistance. With Craft, you gain a partner committed to your success, providing under-1-minute response times, dedicated personal contacts, and comprehensive help resources that let you maximize the value of your sales coaching investment.
Proof from a former Rilla customer
Brookstone Windows & Doors switched from Rilla to Craft and went live company-wide in December 2025
Brookstone
Windows & Doors
“They're finding it to be almost like a little bit of a mini pump up, which is cool because that's what they need when they're in the field by themselves.”
Amber Hamilton
Sales Success Manager, Brookstone
+20%
Close rate
−22%
Recruiting & training costs
+10%
Net sales per lead issued