AI That Powers Your
Entire Contact Center
Real-time agent guidance. Automated QA scoring. AI coaching that scales. Everything you need to transform your contact center—all in one platform.
G22x
supervisor span of control
100% calls scored
Real-time guidance
AI coaching packets
Compliance monitoring
70% reduction in QA costs
Automated scoring + AI-powered insights
Auto call notes
Weekly AI insights
Complete Contact Center AI
Everything you need to power your contact center—insights, coaching, compliance, quality, guidance, and notes—all in one platform.
Insights
No setup. No digging.
AI organizes your data and surfaces key trends driving your business. Instant visibility into what's working and what's not—ready out of the box.
Coaching
No more random listening.
AI identifies which agents need coaching, does your prep work, pulls coachable conversations, and takes you right to the coaching moments.
Compliance
No more blind spots.
AI scans 100% of conversations, flags compliance issues and escalations in real time, and organizes them all in one centralized inbox.
Quality
No more manual call scoring.
AI scores agents' conversations automatically—including compliance items, complex QA criteria, and sentiment. All that's left is verifying exceptions.
Guidance
No more waits. No more holds.
Equip agents with answers to customers' questions in real-time, instantly pulling information from your knowledge base while they're on the call.
Notes
No more writing notes.
AI automatically summarizes conversations in your CRM, capturing key details and next steps. Free your agents to focus on the next conversation.
Hear it in action
Listen to how AI handles a real customer call
Your AI Call Center
Always on. Always learning.
24/7
Available
<1s
Response
87%
Book Rate
Built for Every Role
Whether you're a supervisor, QA leader, or executive—Craft gives you the tools to succeed.
Supervisors
2x your span of control
Escalate faster
Automatically escalate issues and opportunities to supervisors in real-time.
Coach faster
AI identifies which agents need coaching and pulls the exact moments to review.
Real-time alerts
Get notified instantly when agents need help or customers are at risk.
Quality Teams
Reduce QA costs by 70%
Automate call scoring
AI automatically scores conversations including compliance, sentiment, and complex criteria.
Rapid-fire exceptions
Review all QA exceptions in a single inbox—no more hunting through calls.
Surface insights
Automatically surface QA patterns and trends for leadership.
Leadership
Manage faster with AI
Weekly insights
Executive summary delivered weekly with key metrics and trends.
Natural language queries
Ask questions about your data in plain English and get instant answers.
AI trend analysis
Answer the most important questions in your business with AI-generated insights.
Score 100% of calls.
Coach every agent.
Stop random call sampling. Craft AI scores every conversation, identifies coaching opportunities, and prepares everything your supervisors need to develop their teams.
- Automated QA scoring with customizable criteria
- Real-time compliance monitoring and alerts
- AI-generated coaching packets for each agent
- Leaderboards and performance tracking
- Sentiment analysis on every call
Top CSRs This Week
Sarah M.
142 calls scored
Mike R.
128 calls scored
Lisa K.
156 calls scored
Calls Scored
12,847
100% coverage
Avg Score
89.2%
+4.3% vs last month
Frequently Asked Questions
Craft uses the most advanced voice AI in the industry. Our AI sounds genuinely human—with natural pauses, inflection, and conversational flow.
Most callers can't tell the difference. What they notice is fast, helpful service that gets their problem solved.
Craft handles 95% of calls completely—including complex objections, edge cases, and multi-step bookings.
For the rare situations that need a human touch, it seamlessly transfers to your team with full context.
Yes. We integrate with ServiceTitan, Salesforce, ImproveIt 360, and 20+ other platforms.
The AI books directly in your system, updates customer records, and checks tech availability in real-time.
Plans start at $999/month for unlimited calls with 24/7 coverage.
Most companies see positive ROI within the first month from increased booking rates alone.
