How Craft helps
Call Center Managers
Turn every CSR into a booking machine — without constant monitoring.
- AI coaches every CSR in real-time during live calls
- Boost booking rates 40%+ without hiring more agents
- Reduce agent turnover with confidence-building feedback
Everything you need to scale your call center
Transform your call center into a revenue-generating machine with AI that works in real-time.
Real-Time Call Coaching
AI provides live suggestions during calls to help CSRs handle objections and book more appointments.
Booking Rate Optimization
Automatically identify and coach around the moments that make or break appointment bookings.
Performance Analytics
Track booking rates, call quality, and agent improvement with detailed analytics and scorecards.
Agent Development
New hires reach peak performance 3x faster with AI-powered coaching and feedback.
Automated Scheduling
Seamlessly integrate with your scheduling system to reduce booking friction and no-shows.
Call Analysis & Insights
Get detailed call analysis and actionable insights to continuously improve team performance.
Results that speak for themselves
Call center managers see immediate impact within the first 30 days.
How it works
Get up and running in less than 24 hours with zero disruption to your existing workflow.
Connect Your Dialer
Simple integration with your existing phone system. No training required for agents.
AI Listens & Coaches
Real-time AI provides suggestions and coaching during live calls to improve performance.
Watch Results Improve
Track booking rates, agent performance, and revenue impact through detailed dashboards.
Wilson
Heating, Cooling, Plumbing & Electrical
"We've used other tools before — techs didn't use them, and we even had a few quit. Craft's real-time AI flipped the script.Techs are hyped. And before we could finish onboarding one team, the others were already asking to go next."
Paul Gryniuk
VP of Sales, Wilson
Ready to transform your call center?
See how Craft can boost your booking rates and agent confidence in just 30 days.
Book a DemoWe integrate with Service Titan, Acculynx, and other leading platforms
