HVAC, plumbing & electrical companies
win more with Craft
AI agents for your contact center, sales team, follow up and full customer lifecycle.
Book a Demo+20%
Close rate
+7%
Set rate
+17%
Net sales per lead issued
−22%
Recruiting & training costs
Trusted by leading home service companies
Sales
Win more HVAC, plumbing, and electrical jobs in the home
Every in-home HVAC, plumbing & electrical appointment is recorded and scored against your own process, every step linked to the moment it happened, visible without a ride-along.
Appointment · 1481 Maple Ct
90/100Missed step linked to 41:12 in the recording
Appointment · 1481 Maple Ct
90/100Missed step linked to 41:12 in the recording
Contact Center
Answer every lead. Book every appointment.
AI agents answer every HVAC, plumbing & electrical lead, including nights, weekends, and overflow, qualify the caller, and book directly into your calendar.
Answered & booked
Last 24 hoursAnswered & booked
Last 24 hoursLeadership & Operations
See your whole revenue engine
A heat map of your whole HVAC, plumbing & electrical sales floor: who skips which step, which steps move close rate, and where coaching time should go.
Process adherence by rep
Steps: Diagnostic presentation · Options presentation · Membership offer · Financing presentation
Process adherence by rep
Steps: Diagnostic presentation · Options presentation · Membership offer · Financing presentation
FAQs
How does Craft work for HVAC, plumbing, and electrical companies?
Craft records service calls and in-home visits automatically, coaches technicians on upsell opportunities in real-time, and gives managers visibility into every customer interaction without riding along, across all your trades on one platform.
Does Craft integrate with ServiceTitan?
Yes. Craft has a native ServiceTitan integration. Recordings, scores, and coaching insights sync automatically with your existing workflow.
Can Craft help techs sell more on service calls?
Yes, Craft detects upsell opportunities in real-time and coaches techs on presenting system replacements, water heaters, panel upgrades, generators, and maintenance plans at the right moment.
How does the CSR coaching work?
Craft listens to inbound calls in real-time and coaches CSRs on booking appointments, triaging emergencies, overcoming price objections, and promoting membership plans, with QA scoring on 100% of calls.
What results do home services companies see?
Companies typically see 15-25% increases in revenue per service call and 10-20% improvement in CSR booking rates within the first 90 days.
Can Craft answer HVAC, plumbing & electrical calls and book appointments after hours?
Yes. Craft's AI voice and text agents answer HVAC, plumbing & electrical leads 24/7, including nights, weekends, and overflow. They qualify the caller, book directly into your CRM or field service software, and hand off to a human with full context when needed.
Does Craft coach contact center CSRs at HVAC, plumbing & electrical companies?
Yes. Craft scores 100% of your contact center's calls against your booking process, flags missed bookings and compliance gaps, and gives CSRs real-time guidance during the call, so more HVAC, plumbing & electrical leads become booked appointments.
How fast does Craft respond to new HVAC, plumbing & electrical leads?
Within moments of interest, 24/7. Craft's AI text and voice agents reply to form fills, missed calls, and web leads immediately, qualify the customer, and book the appointment before the lead moves on to a competitor.
Can Craft follow up on unsold HVAC, plumbing & electrical estimates?
Yes. Craft turns unsold estimates into closed deals: it uses the actual in-home conversation to run personalized follow-up by text, email, and outbound AI voice, scores every open estimate, and briefs your inside sales team on objections and pricing history before they call back.