Real-Time Agent Assist
Built for Home Services
Your agents handle hundreds of calls a day. You can listen to maybe 5. Craft's AI listens to every single one — coaching agents in real-time, scoring 100% of calls, and showing you what's really happening on the phones.
100%
Calls Scored
+15pts
Booking Rate Lift
70%
QA Cost Reduction
Agent Assist That Goes Beyond the Call Center
Most agent assist tools coach your CSRs — then go dark. They don't know what happens at the appointment. They can't tell you why a booked lead didn't close. They can't follow up with context. Craft is the only platform that coaches agents on the phone and reps in the home — giving you full-cycle visibility for the first time.
What You Get
Live Coaching Prompts
AI listens to every call and delivers real-time prompts: objection responses, qualification checklist reminders, pricing guidance, and booking techniques — exactly when the agent needs them.
Smart Checklists
Dynamic checklists that auto-check items as agents cover them. Visual indicators show what's been addressed and what's still needed — so nothing gets missed.
Automated QA on 100% of Calls
Stop random-sampling 5 calls per agent per week. Craft scores every single call against your custom scorecard automatically. See real performance, not a guess.
Supervisor Alerts & Live Listen
Get alerts when agents hit key moments — difficult objections, compliance issues, or coaching opportunities. Jump into live listening with one click.
Real Booking Rate Visibility
Most contact center managers think their booking rate is 80%. It's usually 15 points lower. Craft shows you the real number — and coaches agents to close the gap.
New Agent Onboarding
New agents follow your proven call flow from day one with AI guiding every step. Reduce ramp time from months to weeks.
Plus: Field Sales Coaching
Only Craft extends agent assist beyond the call center — into the home. Record and coach field reps during in-home appointments with the same AI platform.
Plus: Unsold Estimate Follow-Up
When the field rep doesn't close, Craft's AI follows up using context from both the call center booking AND the in-home conversation. Full-cycle intelligence.
“We thought our booking rate was 80%. Craft showed us it was 65%. Within 6 weeks of real-time coaching, we closed the gap — and then some. Our CSRs are booking more appointments than ever.”
Contact Center Director
$50M+ Home Improvement Company
Works With Your Existing Stack
We integrate with ServiceTitan, Salesforce, and other leading platforms
Frequently Asked Questions
Frequently Asked Questions
See Real-Time Agent Assist in Action
Coach every agent on every call. Score 100% of conversations. See what's really happening on your phones.